Account Manager

  • Full Time
  • Bristol

Website HdE AGENCY

HdE GROUP is a Bristol-based full-service performance growth agency at the heart of Europe's fastest-growing digital technology cluster. Incorporating HdE AGENCY & HdE TALENT, we help technology business grow their brand, their profits & their people.

About HdE AGENCY
HdE AGENCY (p/o HdE GROUP) is a Bristol-based performance Growth Marketing agency at the heart of Europe’s fastest-growing digital technology cluster. We work across a range of leading and emerging digital channels, helping some of the biggest and most ambitious Digi-tech businesses scale, growing their brand, their audience and their profits.

We aim to not only help businesses grow and prosper through our services but to also further promote Bristol and the South West as the hub for the digital and technology sector.
We’re a young agency that has expanded rapidly due to the individual team members behind the brand. People come first at HdE and our team culture is everything. We’ve combined years of experience working with and alongside some of the world’s biggest brands and early-stage startups to design a perfectly-packaged service for our employees.

Job brief
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
What does an Account Manager do?
Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including marketing and sales departments) to improve the entire customer experience.

If you are familiar with account management softwares (CRM), have a flair for client communication and understand consumer behaviours, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide targets.
Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our services in the long-run.

Responsibilities

  • Serve as the lead point of contact for your client accounts
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximise profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our services according to customer needs and objectives
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with the sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Requirements and skills
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or a relevant role
  • Experience working with or for a marketing agency dealing with multiple clients (preferably agency experience )
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software or project management tools (e.g. Salesforce, HubSpot, MONDAY) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

HdE Benefits

  • Flexible working
  • Competitive salary
  • Unlimited holiday
  • Free Calm membership
  • Free Amazon Audiobook account – We encourage everyone to read
  • Brand new MacBook
  • Monthly socials
  • Birthdays off
  • Clear progression plan
  • Employee pension scheme
  • Volunteering days
  • Generous learning & development schemes

To apply for this job email your details to dale@growwithhde.com