Privacy Policy

  1. Introduction

HdE Agency, situated at Queen Charlotte House, 53-55 Queen Charlotte Street, Bristol, BS1 4QH, acknowledges the importance of privacy and is dedicated to safeguarding the personal data of our clients, partners, and website visitors. This Privacy Policy elucidates our practices in relation to the collection, usage, and protection of your personal information. By interacting with us through our website ( or utilising our services, you are consenting to the practices described in this policy.

  1. Data Collection

  • Personal Information You Provide: We collect data that you voluntarily provide, such as your name, email address, telephone number, and other contact details when you fill out forms on our website, correspond with us, or engage with our services.
  • Information Collected Automatically: When you visit our website, we automatically gather certain information including, but not limited to, your IP address, browser type, and details about your visit such as pages viewed and interaction with content. This is done to improve our website’s functionality and understand user preferences.
  1. Use of Your Data

  • Service Provision: We use your data to fulfil our service obligations, respond to inquiries, and process transactions.
  • Communication: Your information enables us to maintain effective communication regarding our services, updates, and responses to your queries.
  • Marketing and Analytics: We utilise your information for marketing purposes, subject to your consent, and to analyse our service performance and website usage to enhance our offerings.
  1. Cookies and Tracking Technologies

  • Our website employs cookies and similar tracking technologies for website functionality, user experience enhancement, and gathering analytics. You retain control over your cookies preferences and can adjust settings in your browser.
  1. Legal Basis for Processing

  • Our processing of your personal data is grounded in obtaining your consent, fulfilling contractual obligations, and pursuing legitimate business interests, including providing and improving our services, and for marketing activities.
  1. Data Sharing and Disclosure

  • We may share your information with third-party service providers essential for our business operations. We ensure these parties respect the security of your data and treat it in accordance with the law.
  • In certain circumstances, we may disclose your data to comply with legal requirements or in response to valid requests by public authorities.
  1. Data Transfer and Storage

  • Your information may be transferred and stored outside of the EEA. In such cases, we take all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.
  1. Data Security

  • We adopt robust security measures to prevent data loss, misuse, or unauthorised access. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our website.
  1. Your Rights

  • Under GDPR, you have various rights including the right to access, correct, delete, or limit the use of your personal data. You can exercise these rights by contacting us at
  1. Policy Changes

  • We may update this policy from time to time. We will notify you of any significant changes and indicate the updated policy’s effective date.
  1. Contacting Us

  • If you have any queries about this Privacy Policy or our privacy practices, please contact us at, or write to us at the aforementioned address.